Customer policy

Returns and refunds.

We want customers to receive the correct Northpine Atelier product in the condition described. Final operating details must be confirmed before checkout is enabled.

Launch draft: confirm final operating details before publishing this policy or submitting the store to Google Merchant Center.

Starting a return

Contact Northpine Atelier through the contact page before sending an item back. Include the order number, product name and reason for the request. The confirmed return window and return address will be added before launch.

Return condition

Unless an item arrived damaged or incorrect, returned merchandise should be unworn, unused and in its original condition with the original packaging. Items showing wear, alteration, odour or customer-caused damage may not be eligible.

Damaged, incorrect or missing orders

Report the issue promptly with the order number, packaging photos and product photos where applicable. Northpine Atelier will review the evidence and provide the confirmed remedy or carrier investigation.

Refunds, cancellations and exchanges

Approved refunds will be issued to the original payment method. Final timing, original-shipping treatment, return-postage responsibility, cancellation cut-off and exchange procedure must be confirmed before launch.