Returns Policy

Last updated: August 16, 2026. Northpine Atelier is operated by TABITHA JUDEQ LLC. Customers may request a return within 30 calendar days after confirmed delivery, subject to the conditions below.

Return eligibility

Items must be unworn, unused, unaltered and in their original condition with all tags and original packaging. Items showing wear, odour, damage, alteration or missing components may be refused or have a deduction applied where permitted by law.

How to start a return

Use the Contact page and include the order number, product name and reason for the return. For damage, an incorrect item or a material difference from the description, include clear photos.
Wait for return authorization and packing instructions before sending the item.
Use a trackable delivery service and retain the receipt.

Authorized returns are sent to: Northpine Atelier Returns, TABITHA JUDEQ LLC, 2314 E Alpine Ave, Mesa, AZ 85204, USA. This address accepts authorized returns only. Do not send an item before receiving return instructions.

Cancellation

A cancellation may be requested within 12 hours after ordering or before fulfilment begins, whichever occurs first. Contact us immediately. Cancellation is not guaranteed once fulfilment has started; after dispatch, the order must follow the return process.

Damaged, incorrect or materially different items

Inspect the order after delivery and contact us promptly—preferably within 7 calendar days—if an item is damaged, incorrect or materially different from its description. The 7-day request is intended to speed carrier and fulfilment review and does not limit rights that cannot be excluded by applicable law. After verification, we will provide an appropriate remedy, which may include replacement, repair where suitable or refund, and we will cover reasonable authorized return shipping for our error.

Lost parcels and delivery disputes

For most Canadian addresses, contact us if tracking has not delivered the parcel after 8 business days from dispatch; for remote or northern destinations, contact us after 15 business days. If tracking shows delivered but the parcel cannot be found, check the delivery location and household members, then contact us promptly. We will review the carrier record and open an investigation when appropriate. A verified lost shipment will be replaced or refunded.

Change-of-mind and sizing returns

For a change of mind, sizing choice or other non-defect return, the customer is responsible for return postage, insurance and any cross-border charges. Original shipping charges and customer-paid return costs are not refundable unless the return results from our error or applicable law requires otherwise.

Non-returnable items

Personalized, made-to-order, final-sale and gift-card items are not returnable unless they are damaged, defective or incorrect, or applicable law requires otherwise.

Refund method and timing

After an approved return is received and inspected, Northpine Atelier initiates the refund to the original payment method within 5 business days. The bank, card issuer or payment provider may then require an additional 5–10 business days to post the credit. We will send confirmation when the refund is initiated.

Exchanges

Direct exchanges are not guaranteed. The quickest method is usually to return the eligible item and place a new order after the return is approved.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer-protection law.

Contact details

Customer service email: info@northpineatelier.com
Customer service phone: +1 650-296-9941
Fulfilment and authorized returns address: 2314 E Alpine Ave, Mesa, AZ 85204, USA